Nonprofit411
Legal & Privacy
nonprofit411.org
Effective Date: October 21, 2024
Nonprofit411 is committed to protecting your privacy and the security of your personal information. This policy describes how we collect, use, and protect your data when you visit our website or use our services.
01
Information We Collect
When you engage with Nonprofit411 — through our website, tools, programs, or services — we may collect the following:
- Name, email address, phone number, and mailing address
- Organization name and your role within it
- Survey and self-assessment responses submitted through our tools
- Coaching session notes and diagnostic information you share with us
- Payment information processed through our secure payment provider
- Donation history and transaction records
- Volunteer information, where applicable
We also collect certain information automatically when you visit our website, including your IP address, browser type, operating system, pages visited, and the date and time of your visit.
02
How We Use Your Information
We use the information we collect to:
- Deliver and improve our programs, tools, and consulting services
- Process payments and maintain accurate transaction records
- Communicate with you about your enrollment, sessions, or purchases
- Send newsletters, resources, and updates — only with your consent
- Generate coaching diagnostics, reports, and session summaries
- Analyze site usage to improve the user experience
- Meet applicable legal and compliance obligations
03
Payment Information
Nonprofit411 uses third-party payment processors to handle all financial transactions. We do not store your full credit card number, CVV, or sensitive payment credentials on our servers. Your payment data is encrypted and handled in accordance with applicable PCI-DSS standards by our payment provider.
We retain records of transaction history and purchase details as needed for our business operations and legal obligations.
04
Coaching & Assessment Data
Information you share through coaching sessions, strategy calls, or self-assessment tools — including diagnostic responses, organizational details, and session notes — is used solely to provide and improve the services you have engaged. This information is treated as confidential and is not shared with third parties without your explicit consent, except as required by law.
05
Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- With trusted service providers who support the operation of our website and business — subject to confidentiality agreements
- When required by law or in response to a valid legal process
- To protect the rights, property, or safety of Nonprofit411, our clients, or others
06
Data Security
We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or loss. While no system can guarantee absolute security, we take the protection of your data seriously and review our practices regularly.
07
Your Rights & Choices
You have the right to access, correct, or request deletion of your personal information. You may also opt out of marketing communications at any time, request a copy of the data we hold, or withdraw consent for data processing where consent is the legal basis.
To exercise any of these rights, please contact us using the information below.
08
Children's Privacy
Our services are intended for adults and are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take prompt steps to remove it.
09
SMS Communications
By providing your phone number and opting in to receive text messages from Nonprofit411, you consent to receive SMS communications related to our programs, services, resources, and updates.
Message frequency varies. Message and data rates may apply.
Your consent to receive SMS messages is not a condition of purchase or enrollment in any Nonprofit411 program or service.
You may opt out at any time by replying STOP to any message you receive from us. After opting out, you will receive one confirmation message and no further SMS communications will be sent. To re-enable messages, reply START.
For help, reply HELP or contact us at [email protected].
We do not share your phone number with third parties for their marketing purposes. Phone numbers collected for SMS communications are used solely to deliver the messages you have consented to receive.
10
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, the revised version will be posted here with an updated effective date. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.
Contact Us
Questions about this Privacy Policy or how your data is handled?
By accessing our website or purchasing any Nonprofit411 product, program, or service, you agree to the following terms. Please read them carefully before proceeding.
01
Services Provided
Nonprofit411 offers fundraising consulting, coaching, training programs, digital tools, and related resources designed to help small and under-resourced nonprofit organizations build sustainable fundraising systems. Specific deliverables, formats, and timelines are outlined at the point of purchase or in a separate service agreement.
02
Payment & Fees
All fees are stated at the time of purchase or outlined in your service agreement. Payment is due as specified. We accept payment via our designated payment processors. By completing a purchase, you authorize us to charge the stated amount using your provided payment method.
Nonprofit411 reserves the right to update pricing. Any changes will not affect services already purchased.
03
Refund Policy
Due to the nature of our digital products and consulting services, all sales are generally final. Refund requests are considered on a case-by-case basis and must be submitted within 30 days of purchase. We do not offer refunds for services already delivered, digital products that have been accessed, or coaching sessions that have been completed.
If you have a concern about your purchase, please reach out directly — we are committed to working through issues in good faith.
04
Intellectual Property
All materials provided by Nonprofit411 — including training content, frameworks, templates, tools, assessments, and written resources — are the intellectual property of Nonprofit411 and are protected by applicable copyright law.
You are granted a limited, non-transferable license to use these materials for your own organizational purposes. You may not reproduce, redistribute, sell, or share our materials with individuals outside your organization without written permission.
05
Coaching & Session Confidentiality
Nonprofit411 treats all information shared during coaching sessions, strategy calls, and diagnostic processes as confidential. We do not share session content with outside parties without your consent, except as required by law.
We ask that clients extend the same courtesy. Information shared by Nonprofit411 during sessions — including proprietary frameworks, tools, and guidance — is intended for your use only and should not be shared or redistributed without permission.
06
Client Responsibilities
You agree to provide accurate information when enrolling in programs or engaging services. You are responsible for implementing recommendations and decisions made within your organization. Nonprofit411 provides guidance and support — but outcomes are not guaranteed and depend on your team's effort and context.
07
Disclaimer of Warranties
Nonprofit411's services are provided in good faith based on our expertise and experience. However, we make no guarantees regarding specific fundraising results, donor outcomes, or organizational growth. All guidance is general in nature and should be evaluated in the context of your organization's unique circumstances.
08
Limitation of Liability
To the fullest extent permitted by law, Nonprofit411 shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, tools, or content. Our total liability for any claim shall not exceed the amount you paid for the service in question.
09
Governing Law
These terms are governed by the laws of the State of West Virginia. Any disputes arising under these terms shall be resolved in the appropriate courts of West Virginia, and both parties consent to that jurisdiction.
10
Changes to These Terms
We may update these Terms of Agreement from time to time. Continued use of our services following any update constitutes your acceptance of the revised terms. The current version will always be available on this page with the effective date noted.
Questions or Concerns?
We're straightforward to work with. If something in these terms is unclear, reach out before you proceed.
Nonprofit411 · nonprofit411.org
